Frequently Asked Questions

Is FutureTix a computerized ticketing system? What can FutureTix do for me?

FutureTix is not a ticketing vendor or computerized ticketing system. We are a consulting organization that will work to accommodate all of your ticketing needs. We can help you manage your simplest or most complex ticketing projects. We offer objective solutions that will maximize your box office efficiency and profitability.

How do I choose the right ticketing system for my organization?

In-house, out-sourced and everything in between, there are different types of ticketing environments and many options within each. Let us use our experience and industry knowledge to do the leg work for you. We will meet with you to understand your ticketing requirements and financial expectations and match those with the best ticketing platform and solution. We can assist with the bid / RFP process, the system search and the decision. Our industry wherewithal can help you structure the best deal with the vendor of choice.

How can I make sure I'm getting my share of the secondary market ticket revenues?

The secondary market is here to stay and will flourish with or without you. How can your organization share in this market while helping to protect your customer base by providing secure transactions? How do you get a piece of this ever-growing pie? Can you compete against the secondary market by setting the primary sale price correctly, using variable pricing, dynamic pricing, auctions? We can help you answer all of these questions and more.

What is SplitSeason Tickets? How can it help me increase my season ticket base?

SplitSeasonTickets, LLC provides services for fans who share season/subscription tickets. These services provide value to the venue by creating revenue, marketing, and efficiency opportunities. SplitSeasonTickets has two core services:

Share Service: Share Service makes it easy for groups to distribute and manage their subscription tickets. Each group member ranks the events within the ticketing package and then the group holds a "Draft" to divide the tickets. The draft results are immediately available.

Group Matcher: Group Matcher is an online season/subscription ticket group matching system. This service will help fans find or create new groups, or match fans with existing groups.

Ticket loading: how do I get my ticketing system connected with my concessionaires' POS devices?

Dollars on tickets, barcodes attached to a debit process, is a revenue generating innovative practice that will increase per caps and fill a consumer need. This is one of the hottest items and is in the ticketing forefront. At FutureTix we understand the complete flow from ticketing platform to concessionaires' point-of-sale, and the middleware that must live in between the two. We know which vendors are aggressively pursuing this technology and which middleware solutions are viable.

How can I be certain I have all of the back-up and redundancy needed to survive a ticketing system crash at a critical event time?

With the advent of ticket transfer, secondary market, 'paperless' tickets, and ticket dollar loading, it is more important than ever to make sure you will be operational even if your hosted server crashes or you simply lose communication with it. Many guests now arrive at your facility without a ticket in-hand. You are only as strong as your weakest link when it comes to failsafe back-up and recovery. Let FutureTix independently analyze your current safety nets and create solutions for any potential exposure your organization may be facing.

I'm moving into a newly built facility, how can FutureTix help me with the transition and help me to capitalize on the move?

Moving into a new facility brings many challenges: the physical ticketing infrastructure and setup, relocating subscription holders into the new venue, setting a price scale for the new house, creating new revenue opportunities, maximizing current revenues based on last events at the old facility and firsts at the new one. Selling items from the old facility and so on. We can help you with all this and much more. Don't reinvent the wheel, tap our industry network for their expertise.

We are changing ticketing systems, how can FutureTix help us?

Changing ticketing systems can be a monumental undertaking, especially as you try to maintain business continuity. FutureTix can help you throughout the process, start to finish. We can offer project management or assistance, taking you through the process in an organized and timely fashion making certain to cover all of the bases, asking all of the right questions while avoiding the landmines.

How can you help us set our primary sale ticket prices? I'm looking to rescale the pricing at my facility, can you help? How do I know if static, variable or dynamic pricing is right for us?

Let FutureTix help you survey your marketplace, both primary and secondary. Setting ticket prices is one of the most important functions each ticket venue must perform. It's more important than ever as the correct primary price competes against the secondary market dollar. Let us help you walk the fine line of not leaving money on the table, while being certain not to 'over fish the waters'.

I would like to get involved in primary sale auctions. Can FutureTix help me?

Auctions as a primary sale are an untapped potential revenue stream for most. We can help you package your tickets and understand the 'ins and outs' of primary sale auctions.

My box office staff might need a little help, what can FutureTix offer?

Whether you have a special project, significant staff turnover, or a future star ticketing manager that needs help to grow, we can offer professional seasoned experience and get you through any ticketing issue. FutureTix offers project oversight or side-by-side consulting. We'll dig in and get our hands dirty and take you to the level you need to attain.

How can I compare my Box Office against industry best practices? How do I know if I have too much staff / too little?

Many well run box offices are overworked and caught up in the day-to-day operations without the wherewithal to stay abreast of the industry best practices. Let us serve as objective outside observers, we can offer years of expertise in every area of ticketing. We will point out industry best practices that can be introduced into your operation. In addition, we can demonstrate whether your staff budget is appropriate, too little or too much.

How do I know if my venue and its policies are ADA compliant?

This is an area where there are many interpretations and you need to stay ahead of the curve and any Department of Justice rulings. Whether your facility is old or new, we can help you make certain you are in compliance and let you know what others in your marketplace are doing with accessible seating. In addition, FutureTix works with several ADA advocacy groups that can help fill in the blanks.